Contact 811C Support: We Are Here to Help 24/7

At 811C, our members are our VIPs. Whether you are facing a technical issue, have a question about a promotion, or just want to ask for a lucky tip, our Customer Service team is ready to assist you. We pride ourselves on having the fastest response time in Malaysia.

Common Issues We Resolve Instantly

Don't worry, we can fix these problems for you in minutes:

1. Forgot Password / Unlock Account

Can't log in? If you forgot your password or your account has been locked due to multiple failed attempts, contact us immediately to reset it securely.

2. Deposit Not Received

Sometimes bank lines are busy. If you made a transfer via DuitNow or Online Banking but the credit hasn't appeared after 5 minutes, send us your receipt receipt and we will manually check it for you.

3. Claiming Welcome Bonus

Not sure how to select the "188% Welcome Bonus" or "100% Refund"? Our team can guide you step-by-step or activate it for you manually.

Safety Warning: Beware of Fake Agents

Please note that 811C will NEVER ask for your password via phone call. We also do not have any "sub-agents" asking you to transfer money to personal accounts. Always deposit only to the bank accounts listed on our official Deposit page.